Frequently asked questions.
What to pay attention to… before the test?
In principle it is possible to submit a test order in informal, written form. The test order form is simply an alternative. Please complete a separate order form for each device:
- Enter your complete address in the first section.
- We then require details of the scope of the test required. Please tick which tests you wish us to conduct.
- Operating instructions/description of the device
- Test samples (including lamps)
When possible, please use our form »Test order« when submitting your order. If you submit your order without this form, please make sure that we receive all the required devices, details documentation etc. together with your order.
In principle the customer may be present at the test. However, especially for automated testing processes, there are very long cycle times, so that there is not really any significant benefit for the customer.
What to pay attention to… during the test?
The test can be interrupted or cancelled at any time at the customer's request.
If a fault is identified, the test engineer will contact you. You have the opportunity to remedy the fault. On request we will then test the device again.
As a rule we are able to begin testing within a few days. When placing your order you are welcome to inquire about the estimated time required and a date for testing.